I’m writing this heart felt letter to you because I was fortunate enough to get Sam Triolo on the phone when I was looking for help. My husband was in the ICU in a coma for 20 days with a number of other complications. I received a bill from the hospital for a substantially large amount totaling well over six figures. I’m sure you can imagine how devastated we were. Not sure how to handle this, I called One Digital for help. Someone must have been watching over me from above because I got Sam Triolo on the phone. She worked for months on this bill for us and when it is all over I owed less than one percent of the original claim balance. I don’t think anyone else would have worked so hard for us. She worked with the hospital and wouldn’t take no for an answer and the result is I can finally sleep tonight.
I don’t know how many letters you get praising your employees but today you get a pat on the back for hiring someone like Sam.
Thank you from the bottom of my family’s heart.
-Carmella
